I thought that, while I was confused about the shipping of my order, the sales people I spoke with or emailed with were great. Everyone was very friendly and knew what I was asking about.

In the beginning I was a bit worried about ordering online because I was afraid that I wouldn't get what I needed in time or at all but once I placed my order and got the automatic email I felt better. Then when I got the first question about the shipment of my items from an actual person who wrote me back I felt so much better. From then on I knew that if I had any questions or concerns I could contact a person and have the problem worked on and solved.

I really appreciate the customer service of the group and will recommend them to anyone needing any pet accessories to check out your website first! Thanks so much!
Jen

I was more than please by your service , I received the documents through my email and also by mail along with my pet passport so quickly. You acknowledged right away my purchase ,you gave me the tracking # so I could tracked it down when it was sent from USA by USPS and very quickly I had a notice card in my mailbox since I was at work in order to picked it up nearby my place . I told my friends how good you are .

Last year I used your service too but I only purchased the documents required through email .I am travelling with my pet every year for the past 10 years but only since last year they required specific documents so I will used your service again and again for whatever I should need. My little maltese will have her own passport this year she is quite spoiled that was the only thing missing.
Nicole

You are awesome. Thanks so much.
Andy

It is really nice to see there are still professionals like you in this world. You guys are caring and your service is impeccable. What else can I say? Thanks for everything!
Ahmet

I am very happy with the experience! The only little thing (and it is not big deal) is that you guys forgot to send me the paper copies of my pet passport in the mail, but I sent you an email a week after I purchased it, and I got it a few days later... so no problem with that! Very good price in the scanner I bought.... good costumer service. I will buy from you next time I need something. Thank you!!!
Jaime

Great products and fast service:) Highly recommend !!!!
Tysia

I just wanted you to know how incredibly happy I am with the service that I received with your company. My order was processed and shipped in 3 days and the quality of the products is outstanding. We live in the US Virgin Islands and nothing ever arrives when it is supposed to. I am flying with my diabetic cat at the end of the month, which is stressful enough in itself, and it was so nice to have one less thing to worry about!

This was my first experience with the Pet Travel Store and you have gained a lifelong customer.
Holly

Thank you very much for sending the documents today. I was afraid I'd have to call Tuesday morning and beg to handle our order first. We are up against the wall on time - for a series of reasons. It is great to have a website where good information and forms are available on demand.
Jacques

Thank you very much Jerry. In the 5 minutes I have been reading your "Germany New" doc, we have learned more than calling about 5 people in the last 2 months.
Matt

Many thanks, Jerry. Your help was greatly appreciated and Pet Travel Store was a wonderful source of information and products for us.
Carolina

I would like to say at this time what a pleasure it was finding out about your company. I give your company top marks and will recommend it to everyone. I wish all of you there a very prosperous New Year and continued good business.
Sheila

Thanks very much for attending to my order. I am happy to report that it arrived yesterday and I picked it up today – substantially in advance of the anticipated arrival date (frankly, I was shocked when they called me today!). Everything looks good and hopefully my cat and I will make it safe and sound to NY. If I ever need anything else, I will make my order with you.
Matt

I just wanted to thank everyone at the Pet Travel Store for looking into this issue and taking care of it so promptly! You guys are GREAT!!! and i really appreciate it! Thank you so much... i would have been clueless about all the documentation without the website!
Anya

Thank you again Susan! I can't wait to receive our scanner! and I really appreciate your prompt, courteous, and very friendly, caring service!!
Julia

I am so pleased....and relieved, with all the help you have given me, I just have to write one last, well, maybe, time, to thank you!

The paperwork you sent me is making the vet's job much easier. The cages are the perfect size. I have the pups sleeping in them now and they love them. I am putting their beds inside and they fit perfectly. The pads also fit PERFECTLY inside their beds so I will insert them just before the flight (Sept. 12). Their are diggers and they have already, unsuccessfully, tried to destroy them to no avail (don't know what 12 hours will do to them but they stood up to 2 minutes of serious digging and a little biting!). And, they LOVE the water bites. I let them taste test one.

Thank you again for reducing my (and their, I know) trauma!
Julie

Thank you for providing this service! Made my day!
Ana

Thank you for your GREAT service. Your company is a pleasure to do business with. You'll be hearing from me in the future.
Charlie

Thank you kindly, hope to do business with you real soon and I have told a couple of my friends about your exceptional product line and service!
Linda

Thank you for your excellent service, I did a lot of research into finding the best carrier and your page and products are the best that I have found on the internet.
Deborah

I am so glad I found your site. Thank you so much for your help
Tiffany

Thank you very much. I was so relieved when i found your site on the internet!!!
Jean

Just to say thank you so much for your excellent customer service and outstanding product, I`m extremelly pleased with the cat carrier. Thank you also for your patience with a slightly fraught customer, in the past with international transactions we`ve had delays processing the order, not so with you, your service was extremely fast. and competent.
Many thanks and all the very best to you,
Deborah

We received the carrier today--what a nice product!
Denise

Thank you and I greatly appreciate your assistance and prompt reply. Thank you as well for such an informative website! It has been a lifesaver!
Melanie

I got the carrier - quick delivery and no problems, and my cat's first plane trip went really well. Thanks for your help and advice!
Jena

Thank you for your fast service and courtesy. This is the second time I have purchased from you and I am very pleased.
Mike

I received my order today...all seems to be in order. Thank you for an excellent service and prompt response.
Marcus

Thank you so much for checking on this and your very prompt reply. With an upcoming international move I have been very frustrated with non existent customer service both here and in the UK.

Your customer service is truly a breath of fresh air. You went the extra mile on your own initiative to double check something for me with a manufacturer and got back to me almost immediately. I am impressed.
Nicole

Great, thank you so much! So far I have had great customer service via telephone and online. I will definitely be a repeat customer!
Sabrina

Phil, Did anyone ever tell you that you are "The Man"! Thanks again, this is just one less stress of ensuring our pets will be taking care of. I am happy to hear the suggestion was well taken. Again, thank you and your company for your support to men and women in uniform. Its people like yourself that keep me and others going in the military.
Marlon

I just want to thank you so much for having this and then getting it shipped so quickly. It arrived today and I can't tell you how much I appreciate your help. In Hawaii we say "Mahalo Nui Loa" which means - thank you very much!
Dawn

I just wanted to tell you that I have received my pet sleeper car robe and so far I am loving everything about it. I just think this is the greatest thing. Even one of my dogs was anxious to try it out and jumped in the car as soon as I got it installed.
Thanks
Ruth

We received our pet role around on Monday 7.5.07. we were amazed at the speed we received your product. We are very pleased with the product and would like to thank you for the very prompt attention our order received.
Geraldine & Steve

The carrier is purr-fect for my cat. I am taking him to Montana to see my grandchildren. Thanks for your help on the best size and also the purr-fect service.
Annette and Foxy-Kitty


Thank you Jerry! You were so helpful on the phone. I appreciate it!
Janet and Boz

Thank you so much Jerry...wow, I am so impressed with your quick response. Please accept the order that I submitted today for the Crystal Tag microchip. It is a pleasure doing business with you! I am looking forward to ordering more from your online store!
Lynn